Pulse installs final 10G network plug to fiber cabinet in south Loveland

Jan 19, 2024

A group of Pulse members gathered at the corner of South Taft Avenue and 23rd Street Southwest Tuesday afternoon, huddling under a tent near a small box, one of many Pulse fiber cabinets, that works to provide wireless service to local residents.

Brieana Reed-Harmel, municipal fiber manager, took a small fiber cable in hand to connect the utility's 10 gigabyte network to the cabinet's service splitter, an act that she said can greatly improve the internet speeds for Pulse users in the area.

As she plugged the cable into the unit, the last box among the many across the city that needed to have the 10G network plugged in, the group of nearly 20 employees smiled and cheered for what the moment meant in providing faster symmetrical fiber internet to local residents.

This came after Pulse conducted a market research analysis at the end of 2022 to understand community needs better, according to a recent release. That survey brought back a positive Net Promotor Score, a metric used to gauge customer satisfaction, that was 17 times higher than the national average.

With this feedback, Pulse worked on upgrading its system across Loveland and now provides "even more value at faster speeds" across five plans that range from the starter of 100 megabytes per second up to their pro which offers 10 gigabytes per second.

The plans themselves have also seen changes as part of this improvement, with the starter plan going from 30 megabytes per second to 100 and the pro plan being reduced by $100, according to the release.

Pulse also introduced Adaptive WiFi+, described as "a comprehensive smart home services suite," which includes, among other things, SuperPods that can be plugged into outlets across the home

This new service, the release said, will provide "maximum speed" for an additional $25 for a selected plan.

Reed-Harmel said this entire process was something Pulse was able to do years ahead of schedule because of the hard work everyone has put in.

"Because of our innovative team and some really proactive things we have done on our network, we were able to get this done a lot sooner than we were expecting," she said.

Matthew Wood, fibertech three and acting outside plant manager with Pulse, said the process to implement these improvements went smoothly with only some minor supply chain issues.

He said over several weeks, members of the Pulse team from different departments were able to come together to get everything ready for the upgrade, describing the work as a true team effort that not many large internet services can mimic.

"Being that Pulse is so small, we have the ability to do that," he said.

Both Reed-Harmel and Wood agreed that the improvements Pulse has made will make a great difference to Loveland residents.

"We are on the cutting edge to bringing this type of technology to Loveland," Wood said.

"It will provide high speed, high bandwidth, you can do whatever you need with the network at this point," Reed-Harmel said, later adding, "everyone has access in a way they didn't have before."

More information can be found at lovelandpulse.com.

Lindsey Johansen, communications and marketing manager for Pulse, said it is expected Pulse will be rolled out to the entire city of Loveland by the end of the year.

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